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The Trainz Support Desk will be on reduced coverage from 20th December to 6th JanuaryEnglish (U.S.) Home Troubleshooter Knowledgebase Questions & Answers FAQ Docs Wiki Content Creators Login Remember me Lost Password Knowledgebase (21) Trainz Railroad Simulator 2022 / Platinum (94) Trainz Railroad Simulator 2019 (12) Content Store (TRS19/TRS22/TrainzPlus) (8) Account (12) Trainz Plus (101) Trainz: A New Era (Windows) (15) TrainzStore Orders (11) Trainz Memberships (10) Trainz Simulator 12 (15) Trainz Simulator 3 Mobile (40) Trainz: A New Era (Mac) (2) Trainz Simulator 2 Mac (8) Downloadable Content (DLC/Add-ons) (6) Trainz Model Railroad 2017 (2) First Class Tickets (5) Trainz Download Station (DLS) (14) General (11) Website HomeSEARCH Please use the Search Box above to search for keywords related to your issue. Using one or two keywords works best. For quick answers to general usability questions, we recommend your visit our friendly Trainz forums, To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password. Note: Support tickets are generally answered in 1-3 days. Your patience is appreciated.Note: Between Dec 23rd and Jan 10th the support team will be running with reduced numbers, during this time there may be longer periods between responses.NEW HELPDESK REQUIREMENTS To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service. We will only support tickets submitted in English. Please use an online translation tool to translate your messages. We will assist users with problems related to orders, downloading, installation or access only. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles. If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements. Thanks for your understanding. Troubleshooter Knowledgebase Questions & Answers FAQ Docs * Discord chat is open to the public and is moderated at limited times throughout the day. Please use the Ticket Support system for important issues. Help Desk Software by...